Nahajate se: DOMOV-Sedene garniture F-Ambienti Garancija
Napaka
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Garancija

Ker se zavedamo, da je kvalitetno narejen izdelek pogoj za nasmejanega in zadovoljnega kupca, se iz dneva v dan trudimo, da so nai izdelki narejeni kvalitetno, iz ?loveku nekodljivih materialov in v dogovorjenih rokih. Tako vam spodaj podajamo garancijske roke in opisujemo postopek vloitve in reitve reklamacije.

GARANCIJA za nae sedene garniture:

1. Vse sedene garniture proizvajamo sami in vam tako dajemo:

  • 5-letno garancijo na ogrodje
  • 2-letno garancijo na vrhni material (tkanina, mikrotkanina, umetno usnje, usnje, ...)
  • 1-letno garancijo na kompleten izdelek
  • 3-letno garancijo na lei?a in vzmetnice proizvajalca Sedac iz Belgije

2. Po preteku zgoraj navedenih rokov, reklamacij ne bomo upotavali in jih reevali. ?e pa elite, jih lahko reimo na vae stroke.


REKLAMACIJSKI postopek:

1. V primeru reklamacije naj se kupec obrne na prodajni salon, v katerem je izdelek kupil, ne glede na osebo, ki mu je sedeno garnituro prodala. Prodajni salon po prejemu reklamacije posreduje reklamacijski zapisnik v proizvodnjo in ta poskrbi za urgentno reevanje reklamacije.

2. Reklamacija mora izpolnjevati naslednje pogoje:

  • podana mora biti pisno in sicer tja, kjer ste kupili vao sedeno garnituro ali pa na e-mail: Ta e-poštni naslov je zaščiten proti smetenju. Če ga želite videti, omogočite Javascript.
  • mora biti opisana teava, na osnovi katere kupec podaja reklamacijo (zaeljeno, da priloite kakno fotografijo)
  • morajo biti navedeni kontaktni podatki kupca, ki podaja reklamacijo (ime in priimek, naslov in telefonska tevilka)
  • mora biti navedena tevila ra?una in datum, ki potrjujeta, da ste izdelek kupili v garancijskem roku
  • z nae strani boste prejeli potrditev, da smo vao reklamacijo prejeli in da je v fazi reevanja. Po zakonu imamo za takno povratno informacijo rok 8 dni, vendar smo zelo odzivni in tako lahko na odgovor pri?akujete v roku 1-2 dni.
  • po preteku garancijskih rokov, reklamacij ne bomo upotavali in jih reevali. ?e pa elite, jih lahko reimo na vae stroke.

3. Rok za odpravo reklamacije je maksimalno 30-45 dni.

4. Za neupravi?eno prijavljene reklamacije zara?unavamo potne stroke ogleda na vaem naslovu in sicer v obe smeri + 50 fiksne tarife.


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Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home/famblikk/public_html/libraries/joomla/utilities/date.php on line 249

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